FAQ
Will you Restock items marked as sold?
We restock sold-out items, depending on the season! Keep an eye out, or sign up for notifications so you’ll be the first to know when it’s back in stock!
If there is an item missing in my order, what should I do?
Missing something in your order? No worries, just DM our customer service team on WhatsApp—they’ve got you covered!
WhatsApp: +92 3399011119
Can I cancel my order?
Changed your mind? No prob! You’ve got 24 hours after your confirmation email to cancel!
How will I know that you have received my order?
You’ll know we’ve got your order locked in as soon as you get a confirmation email or
text!
Is the color shown on the website accurate?
The description is spot on, however, the color might look a little different depending on your screen settings!
Is online payment safe?
Yep, your online payment is totally safe with us. We keep your info private! For more details, feel free to check out our privacy policy!
Do you offer discounts?
Oh yes, we’ve got promo codes and sales! Make sure to follow our page and keep an eye on the website so you’re always in the loop and never miss a deal!
Does Rouhi have Customer Support, and if so, what are the timings?
Yep, Rouhi's got your back with customer support! Hit us up on WhatsApp or email during business days, and we’ll slide into your DMs (or inbox) ASAP!
(Whatsapp: +92 3399011119)
I haven’t received a confirmation email. What should I do?
No worries at all! If that confirmation email is MIA, just hit up customer service, and they’ll get you sorted in no time!
WhatsApp: +92 3399011119